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kristpoj, ITIL, IT service, knowledger  
Kristpoj  Juttamalakul กฤษฏิ์พจน์  จัตตะมละกุล 
ITIL Master, CGEIT, CISM, CISA
 
 

Summary:

 
Kristpoj Juttamalakul has experiences in IT Infrastructure and Operations for more than 20 years especially in IT Service Management, specialized in financial and banking industry.

Professional Activities:
 
  • 2013 – Present:    Senior Vice President (SVP), Team Head of IT Operations, TMB PCL
    • IT Operations
    • IT Service and Support Management
    • IT & FM Service Desk / Service Request / Service Level Management / Branch Management
    • Identity and Access Management
    • Endpoint Solution Management / Office 365 / EMS
    • IT Change Management / DevOps
    • Data Center Operations and Management / Event Management / Incident Management / Problem Management
    • IT Application Management
       
  • 2011 – 2013:     Vice President, IT Infrastructure Management, CIMB Thai Bank
    • Data Center Operations Management
    • Infrastructure Project Management including regional project
    • IT Service Desk, Incident Management, Branch Management,
    • Service Level Management, IT Asset and Configuration Management,
    • Change Management and Release & Deploy Management
       
  • 2005 – 2011:      Senior Vice President, IT Service & Support, TISCO IT
    • IT Service Desk / Service Request / Branch Service
    • Incident Management / Problem Management 
    • IT Procurement & MA Service
    • IT Project Service & Support

Certifications:
 
  • ITIL Expert Certificate in IT Service Management
  • ITIL Certificate in Managing Across the Lifecycle (MALC)
  • ITIL Intermediate Certificate in Service Strategy (SS)
  • ITIL Intermediate Certificate in Service Design (SD)
  • ITIL Intermediate Certificate in Service Transition (ST)
  • ITIL Intermediate Certificate in Service Operation (SO)
  • ITIL Intermediate Certificate in Continual Service Improvement (CSI)
  • ITIL Foundation Certificate in IT Service Management
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Auditor (CISA)
  • Certified Data Centre Professional (CDCP)
  • Certified Data Centre Facilities Operations Manager (CDFOM)
  • CISCO Certified Network Associate (CCNA)
  • Microsoft Certified System Engineer (MCSE)
  • Microsoft Certified Professional (MCP)

Education:
 
  • Master of Science in Computer Information Systems (Honor), Assumption University
  • Master of Business Administration in Marketing, National University, U.S.A
  • Bachelor of Science in Industrial Education in Telecommunication Engineering, King Mongkut’s Institute of Technology Ladkrabang
     


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